YOUR QUESTIONS
A QUESTION?
Find the answers to your questions here. Contact us for more information
PRODUCT
Our products are made from enamel, a natural material sourced in France. It's a highly resistant material, kiln-glazed at 800°C, resistant to weathering and deterioration. For further information
A grommet is an element crimped around the holes in the plates to protect the material and offer greater durability.
The fixing kit consists of stainless steel screws and dowels adapted to our products.
We use the screen-printing technique: we create layers for each color of the design, then apply one color to the entire plate and bake the plate between each color.
However, this process does not allow us to create color gradations or reproduce photos.
Find out more about our expertise.
ORDERS
We notify you by email as soon as we start production. You will then receive an email informing you of the shipping date of your order and its tracking number.
Our showroom in Nort sur Erdre, near Nantes (44) is open Monday to Friday, 9am to 5pm. We also invite you to visit our References page to discover our achievements in situ near you.
We respond to your requests within 48 hours. If you haven't received anything from us within this time, you can contact us via our contact form.
PAYMENTS
We accept payment by credit card, PayPal, bank transfer and cheque for France.
This is possible under certain conditions: please contact us via the contact form.
The invoice for each order will be sent to you automatically upon shipment.
We only accept euros.
SHIPPING & DELIVERY
Delivery times and prices are shown on the Delivery and Shipping page.
Production time is approximately 3 to 5 weeks.
Express delivery is possible under certain conditions. Please contact us via the contact form to discuss this.
In the case of a damaged parcel, you must refuse the parcel or express your reservations to the carrier, who must return it to us.
You can also contact us and send us photos.
Contact the person in charge of your order directly or via the contact form.
We deliver internationally, to every country in the world.
RETURNS AND REFUNDS
You have 7 days from the order date to retract. Once you have accepted the production model, no retraction can be taken into account.
The deadline is 14 days from the refund agreement.
PERSONAL INFORMATION
You can ask to consult, modify or delete your personal information by contacting us via the contact form.
The information you provide when placing an order is used solely to manage your orders. You may ask to consult, modify and/or delete them at any time.
THE SHOWROOM
Make an appointment with our team to come and see our products in the showroom or pick up your orders.
19 rue François Dupas - 44390 Nort-sur-Erdre
09 83 20 82 44